If no new software is available, it’s possible that you may not have enough free memory on your device.In addition, network operators and specific markets may choose not to use the updates for specific models. Therefore, we cannot give you an exact date for when a specific update will be available for your device. Software updates are released at different times depending on the operator, market, region or country.Why hasn't my device received an update yet? Tip: To watch a video of how to update your device, tap or click here. When the download is finished, open the Notification panel again if it is closed, then tap Install and follow the on-screen instructions to complete the installation.Scroll down and select the desired system update, then tap Download.Drag the status bar downwards to open the Notification panel.If you are using a device with multiple users, make sure you are logged in as the owner.To download and install a system update from the Notification panel When a software update is available, appears in the status bar. Tip: To check your device's current software version, find and tap Settings > About phone > Build number. Android security patch level: 5 November, 2018.Therefore, we cannot give you an exact date for when the update will be available for your device. Note! Software updates are released at different times depending on the operator, market, region or country.
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